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RDS Devices CAL error with WTware
Posted: Sun Oct 08, 2017 10:27 am
by vincny
Hi,
I like enquire anyone using WTware with RDS Devices CAL and is working properly. I keep getting Event ID 1004 telling me:
"The Remote Desktop Session Host server cannot issue a client license. It was unable to issue the license due to a changed (mismatched) client license, insufficient memory, or an internal error. Further details for this problem may have been reported at the client's computer."
I have no problem with User CAL but it was not the right license to apply for the VDI function.
Thanks,
Ken
Re: RDS Devices CAL error with WTware
Posted: Mon Oct 09, 2017 7:29 am
by aka
Does it work well with mstsc.exe?
Do you get the same error with other wtware terminals?
http://wtware.com/logs.html
Re: RDS Devices CAL error with WTware
Posted: Tue Oct 10, 2017 12:34 pm
by vincny
Hi Aka,
Thanks for the reply, yes it is working on Windows Machine I am able to receive the Devices CAL license.
All the Raspberry device on WTware software are not getting the Device CAL license. With Event Error 1004 mention.
Attach is the log capture.
Thanks,
Ken
Re: RDS Devices CAL error with WTware
Posted: Wed Oct 11, 2017 8:04 am
by akatik
There are no errors in the Wtware log you attached. Terminal connects to server.
Re: RDS Devices CAL error with WTware
Posted: Wed Oct 11, 2017 9:45 am
by vincny
Hi Akatik,
The connection working now but no license being issue.
I will try again when it generate error from the station.
But I confirm that the error was generated from the terminal server:
"The Remote Desktop Session Host server cannot issue a client license. It was unable to issue the license due to a changed (mismatched) client license, insufficient memory, or an internal error. Further details for this problem may have been reported at the client's computer."
Thanks,
Ken
Re: RDS Devices CAL error with WTware
Posted: Thu Oct 12, 2017 6:41 am
by akatik
vincny wrote:The connection working now but no license being issue.
So it's very userfull, why not?
vincny wrote:But I confirm that the error was generated from the terminal server:
"The Remote Desktop Session Host server cannot issue a client license. It was unable to issue the license due to a changed (mismatched) client license, insufficient memory, or an internal error. Further details for this problem may have been reported at the client's computer."
Where did you see this text?
Re: RDS Devices CAL error with WTware
Posted: Thu Oct 12, 2017 3:09 pm
by vincny
Hi Akatik,
After sometime WTware will prompt cannot connect due to license issue.
The log was capture from windows 2012 R2 RDSH server.
Thanks,
Ken
Re: RDS Devices CAL error with WTware
Posted: Fri Oct 13, 2017 3:39 pm
by akatik
And where's the log?
Re: RDS Devices CAL error with WTware
Posted: Mon Dec 11, 2017 10:33 am
by vincny
Hi Akatik,
I have encounter the error again, when I use Device CAL WTware is generating error that license error.
When I use a windows PC the Device CAL license was issue without a problem.
I have read up that a device require to store a hardware certificate on the device it self is that missing on WTware software?
WTware error - license_error_wtware2
Windows Server error - RDS_Device_CAL license_Error
Thanks,
Ken
Re: RDS Devices CAL error with WTware
Posted: Mon Dec 11, 2017 12:00 pm
by aka
http://wtware.com/logs.html
Please, save the log when you see error message on client screen. Not after client reboot. Not from another client.