WTware Technical Support

Hi all
I can´t use my cardreader (PC USB-TR) with WTware 6.0.86/RPi running in a Pi 3B connected to Windows server 2019.
But the came cardreader works if I use WTware 6.0.86 in a AMD desktop computer connected to the same server.

It seem to be related to the raspberry drivers.

Help

https://wtware.com/logs.html

Show me please both logs. From AMD desktop computer and from Raspberry.

support@wtware.com

Thanks for the fast response.

Both logs as your request:
https://www.filemail.com/d/mcrneudomqjeqdi

607119 seconds uptime. Seven days. Please, reboot it.

And show me FULL log. From boot to error. Not several last lines.

PS: do you use the same card in both cases?

Sorry
Here they are, full logs:

https://www.filemail.com/d/svzivzlucglsiul

In both cases we are using the same card and same reader

I don't see trivial problem. Both logs look good. We need to go deeper. I'm not sure we'll find something useful there.

Write to config:
And show me the same log from Raspberry. Log can be large. Please save the log immediately after first wrong behavior.

Btw, did you try this reader with Raspberry OS? If it won't work with Raspberry OS, it's better to google solution for Raspberry first.

Here it is, the log from the raspberry:

https://www.filemail.com/d/svgxmaiggcuuact

Thanks

It seems to be related to the raspberry drivers. Raspberry USB controller drivers, or Raspberry USB hardware. Sorry, I see no solution at our level

Ok thanks for the reply.
Can you tell me some other card reader models that is known to work with this setup?

I can not

I have two acr39u. They look the same and have the same stickers on them. One of them works with Raspberry, second does not.