WTware Technical Support

Hello!

I've been able to install printers in WTware without issues but today I'm trying to install a certain Bematech printer and can't make it work.

The printer needs to be installed through a software of theirs and I can define the IP address just fine. What I am unable to do is enable bidirectional support because it is grayed out. I don't know if this would make it not work.

It is the first time I install WTware and a printer in a Windows Server 2019 so I was wondering if this could be the issue.

The model of the printer is: MP-4200 TH.

I'm trying to install using and Static IP.

Thanks in advance.

1. https://wtware.com/logs.html
2. On Windows machine run Device Manager. Look carefully at USB devices and COM/LPT ports. Then connect printer to this Windows machine. Which new device will appear? Disconnect and look again. I want to know all new devices. More than one new device may be added.

Hey, akatik. Thanks for the response.

I've attached the log.

I was unable to to the second thing because the person with the device didn't have time today.

Maybe you can find something in the log.

Cheers.

Remove "printer = usb". This device is not USB printer.

Add:
And make new log.

Heres the log with the changes you asked.

We are still not able to print.

Thanks for the help.

akatik wrote: ↑Wed Apr 03, 2019 6:25 pm 1. https://wtware.com/logs.html
2. On Windows machine run Device Manager. Look carefully at USB devices and COM/LPT ports. Then connect printer to this Windows machine. Which new device will appear? Disconnect and look again. I want to know all new devices. More than one new device may be added.

About the number 2. With the config serial = com1(usb) I tried this but nothing happens.

This printer has serial port wrapped into USB. With "serial=com1(usb)", WTware redirects serial port named COM1 to Windows. Can you configure windows printer driver to print to COM1?

Also, you may try "printer=usb-com".

akatik wrote: ↑Thu Apr 11, 2019 8:09 pm This printer has serial port wrapped into USB. With "serial=com1(usb)", WTware redirects serial port named COM1 to Windows. Can you configure windows printer driver to print to COM1?

Instead of the raspberry Pi's IP?

akatik wrote: ↑Thu Apr 11, 2019 8:09 pm
Also, you may try "printer=usb-com".

Is it "usb-com" or "usb;com"?

It is "usb-com". Look at windows configurator. It knows right values.