Printer in Windows Server 2019

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ogabrielluiz
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Joined: Wed Apr 03, 2019 5:45 pm

Printer in Windows Server 2019

Post by ogabrielluiz » Wed Apr 03, 2019 5:52 pm

Hello!

I've been able to install printers in WTware without issues but today I'm trying to install a certain Bematech printer and can't make it work.

The printer needs to be installed through a software of theirs and I can define the IP address just fine. What I am unable to do is enable bidirectional support because it is grayed out. I don't know if this would make it not work.

It is the first time I install WTware and a printer in a Windows Server 2019 so I was wondering if this could be the issue.

The model of the printer is: MP-4200 TH.

I'm trying to install using

Code: Select all

printer = usb
and Static IP.

Thanks in advance.

akatik
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Re: Printer in Windows Server 2019

Post by akatik » Wed Apr 03, 2019 6:25 pm

1. https://wtware.com/logs.html
2. On Windows machine run Device Manager. Look carefully at USB devices and COM/LPT ports. Then connect printer to this Windows machine. Which new device will appear? Disconnect and look again. I want to know all new devices. More than one new device may be added.

ogabrielluiz
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Re: Printer in Windows Server 2019

Post by ogabrielluiz » Thu Apr 04, 2019 11:24 pm

Hey, akatik. Thanks for the response.

I've attached the log.

I was unable to to the second thing because the person with the device didn't have time today.

Maybe you can find something in the log.

Cheers.
Attachments
log(1).html
Here's the log
(28.57 KiB) Downloaded 98 times

aka
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Re: Printer in Windows Server 2019

Post by aka » Fri Apr 05, 2019 4:04 pm

Remove "printer = usb". This device is not USB printer.

Add:

Code: Select all

serial=com1(usb)
And make new log.

ogabrielluiz
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Re: Printer in Windows Server 2019

Post by ogabrielluiz » Thu Apr 11, 2019 4:03 pm

Heres the log with the changes you asked.

We are still not able to print.

Thanks for the help.
Attachments
log.txt
(27.14 KiB) Downloaded 114 times

ogabrielluiz
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Joined: Wed Apr 03, 2019 5:45 pm

Re: Printer in Windows Server 2019

Post by ogabrielluiz » Thu Apr 11, 2019 4:23 pm

akatik wrote:
Wed Apr 03, 2019 6:25 pm
1. https://wtware.com/logs.html
2. On Windows machine run Device Manager. Look carefully at USB devices and COM/LPT ports. Then connect printer to this Windows machine. Which new device will appear? Disconnect and look again. I want to know all new devices. More than one new device may be added.
About the number 2. With the config serial = com1(usb) I tried this but nothing happens.

akatik
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Re: Printer in Windows Server 2019

Post by akatik » Thu Apr 11, 2019 8:09 pm

This printer has serial port wrapped into USB. With "serial=com1(usb)", WTware redirects serial port named COM1 to Windows. Can you configure windows printer driver to print to COM1?

Also, you may try "printer=usb-com".

ogabrielluiz
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Re: Printer in Windows Server 2019

Post by ogabrielluiz » Fri Apr 12, 2019 2:27 pm

akatik wrote:
Thu Apr 11, 2019 8:09 pm
This printer has serial port wrapped into USB. With "serial=com1(usb)", WTware redirects serial port named COM1 to Windows. Can you configure windows printer driver to print to COM1?
Instead of the raspberry Pi's IP?

ogabrielluiz
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Joined: Wed Apr 03, 2019 5:45 pm

Re: Printer in Windows Server 2019

Post by ogabrielluiz » Fri Apr 12, 2019 2:58 pm

akatik wrote:
Thu Apr 11, 2019 8:09 pm

Also, you may try "printer=usb-com".
Is it "usb-com" or "usb;com"?

aka
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Re: Printer in Windows Server 2019

Post by aka » Fri Apr 12, 2019 3:05 pm

It is "usb-com". Look at windows configurator. It knows right values.

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