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RDS Devices CAL error with WTware

Posted: Sun Oct 08, 2017 10:27 am
by vincny
Hi,

I like enquire anyone using WTware with RDS Devices CAL and is working properly. I keep getting Event ID 1004 telling me:
"The Remote Desktop Session Host server cannot issue a client license. It was unable to issue the license due to a changed (mismatched) client license, insufficient memory, or an internal error. Further details for this problem may have been reported at the client's computer."

I have no problem with User CAL but it was not the right license to apply for the VDI function.

Thanks,
Ken

Re: RDS Devices CAL error with WTware

Posted: Mon Oct 09, 2017 7:29 am
by aka
Does it work well with mstsc.exe?

Do you get the same error with other wtware terminals?

http://wtware.com/logs.html

Re: RDS Devices CAL error with WTware

Posted: Tue Oct 10, 2017 12:34 pm
by vincny
Hi Aka,

Thanks for the reply, yes it is working on Windows Machine I am able to receive the Devices CAL license.
All the Raspberry device on WTware software are not getting the Device CAL license. With Event Error 1004 mention. :(

Attach is the log capture.

Thanks,
Ken

Re: RDS Devices CAL error with WTware

Posted: Wed Oct 11, 2017 8:04 am
by akatik
There are no errors in the Wtware log you attached. Terminal connects to server.

Re: RDS Devices CAL error with WTware

Posted: Wed Oct 11, 2017 9:45 am
by vincny
Hi Akatik,

The connection working now but no license being issue.
I will try again when it generate error from the station.

But I confirm that the error was generated from the terminal server:

"The Remote Desktop Session Host server cannot issue a client license. It was unable to issue the license due to a changed (mismatched) client license, insufficient memory, or an internal error. Further details for this problem may have been reported at the client's computer."

Thanks,
Ken

Re: RDS Devices CAL error with WTware

Posted: Thu Oct 12, 2017 6:41 am
by akatik
vincny wrote:The connection working now but no license being issue.
So it's very userfull, why not?
vincny wrote:But I confirm that the error was generated from the terminal server:
"The Remote Desktop Session Host server cannot issue a client license. It was unable to issue the license due to a changed (mismatched) client license, insufficient memory, or an internal error. Further details for this problem may have been reported at the client's computer."
Where did you see this text?

Re: RDS Devices CAL error with WTware

Posted: Thu Oct 12, 2017 3:09 pm
by vincny
Hi Akatik,

After sometime WTware will prompt cannot connect due to license issue.

The log was capture from windows 2012 R2 RDSH server.

Thanks,
Ken

Re: RDS Devices CAL error with WTware

Posted: Fri Oct 13, 2017 3:39 pm
by akatik
And where's the log?

Re: RDS Devices CAL error with WTware

Posted: Mon Dec 11, 2017 10:33 am
by vincny
Hi Akatik,

I have encounter the error again, when I use Device CAL WTware is generating error that license error.
When I use a windows PC the Device CAL license was issue without a problem.

I have read up that a device require to store a hardware certificate on the device it self is that missing on WTware software?

WTware error - license_error_wtware2
Windows Server error - RDS_Device_CAL license_Error

Thanks,
Ken

Re: RDS Devices CAL error with WTware

Posted: Mon Dec 11, 2017 12:00 pm
by aka
http://wtware.com/logs.html

Please, save the log when you see error message on client screen. Not after client reboot. Not from another client.