Network Adapter not recognized.

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cheese
Posts: 8
Joined: Tue Nov 15, 2016 3:55 pm

Network Adapter not recognized.

Post by cheese » Mon Nov 20, 2017 1:04 pm

We want to start using WTware on HP610 Thin Clients. However when we tried booting we got the following error. When we started the embedded Windows installation, the Network worked and when we used Tinycore it worked as well.

Device Information:
H1Y42AA#ABB, spare: 684490-001 or H1Y42AT#ABU, t610/W09/2GF/2GR/TC EURO

This is the error:
Error.jpg
Error.jpg (76.41 KiB) Viewed 636 times
An error occured while terminal boot
ERROR: driver for network card not found. To add this driver please contact WTware support and send screen photo.
PCI IDs: 1022:1716 1002:4396 1022:1510 1022:1704 1002:43a2 1002:4397 1022:1702 1002:43a0 1002:1314 1022:1700 1002:4384 1002:4383 1002:4390 1022:1719 104c:8241 1002:4385 1022:1718 `001:43a3 14e4:16b1 1022:1703 1002:4396 1022:1701 1002:9806 1002:4399 1002:4396 1002:4397 1002:439d 1002:4397
USB IDs: 090c:1000 046d:c077
Please, correct the error to continue.
WTware v. 5.6.18/UEFI documentation is avaiIable at http://www.wtware.com/doc.html
Techsupport, forum: http://forum.wtware.com email: support@wtware.com Skype: wtware
Press DEL to enter SETUP now

cheese
Posts: 8
Joined: Tue Nov 15, 2016 3:55 pm

Re: Network Adapter not recognized.

Post by cheese » Mon Nov 20, 2017 2:35 pm

It seemed that the error was with a USB 3.0 port. When we used a new usb on a USB 2.0 port, the device could make a network connection.

akatik
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Posts: 368
Joined: Mon Jan 17, 2005 6:30 pm
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Re: Network Adapter not recognized.

Post by akatik » Tue Nov 21, 2017 6:32 am

cheese wrote:It seemed that the error was with a USB 3.0 port.
Yes. Because none of "USB IDs: 090c:1000 046d:c077" is USB WiFi. On the first screen it doesn't see USB WiFi device at all.

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