ERRINFO_SERVER_INSUFFICIENT_PRIVILEGES

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gmorin@proggm.ca
Posts: 1
Joined: Thu Sep 16, 2021 8:14 pm

ERRINFO_SERVER_INSUFFICIENT_PRIVILEGES

Post by gmorin@proggm.ca »

Since this morning we got this error message. We are able to connect with windows station but not with wtware station.

49| [ rdpclient 929] [ 3423.229085] Make RDP session with 172.26.70.26, port 3389.
10-25-30-549| [ rdpclient 929] [ 3423.229147] Username: "jgagne".
10-25-30-549| [ rdpclient 929] [ 3423.229197] Password: present.
10-25-30-549| [ rdpclient 929] [ 3423.229246] No PIN.
10-25-30-549| [ rdpclient 929] [ 3423.229295] No domain.
10-25-30-549| [ rdpclient 929] [ 3423.229344] No shell.
10-25-30-549| [ rdpclient 929] [ 3423.229393] No directory.
10-25-30-549| [ rdpclient 929] [ 3423.229444] Window: 1366x768@24.
10-25-30-549| [ rdpclient 929] [ 3423.229496] PFlags 0x0000002F.
10-25-30-549| [ rdpclient 929] [ 3423.229547] Keyboard 00000C0C:00000000.
10-25-30-549| [ rdpclient 929] [ 3423.229597] My hostname "wtw001D09887859".
10-25-30-549| [ rdpclient 929] [ 3423.229649] TCP: connecting to 172.26.70.26:3389.
10-25-30-549| [ rdpclient 929] [ 3423.230634] TCP: connection with 172.26.70.26:3389 established.
10-25-30-549| [ rdpclient 929] [ 3423.230689] Turn keepalive on.
10-25-30-549| [ rdpclient 929] [ 3423.231213] Free ram after buffers allocation: 3303672 KB.
10-25-30-549| [ rdpclient 929] [ 3423.237013] Reconnect with NLA enabled.
10-25-30-549| [ rdpclient 929] [ 3423.237105] TCP: reconnecting to 172.26.70.26:3389.
10-25-30-549| [ rdpclient 929] [ 3423.237924] TCP: connection with 172.26.70.26:3389 established.
10-25-30-549| [ rdpclient 929] [ 3423.237979] Turn keepalive on.
10-25-30-549| [ rdpclient 929] [ 3423.242797] Server supports GFX Pipeline.
10-25-30-549| [ rdpclient 929] [ 3423.242857] NLA.
10-25-30-549| [ rdpclient 929] [ 3423.242908] SSL/TLS.
10-25-30-549| [ rdpclient 929] [ 3423.281768] RDP 10.6 server.
10-25-30-549| [ rdpclient 929] [ 3423.294071] Timezone '(UTC-05:00) Eastern Time (US & Canada)'.
10-25-30-549| [ rdpclient 929] [ 3423.294137] Enable font smoothing and Desktop Composition.
10-25-30-549| [ rdpclient 929] [ 3423.295751] License: STATUS_VALID_CLIENT.
10-25-30-549| [ rdpclient 929] [ 3423.297692] errorInfo 0x00000009.
10-25-30-549| [ rdpclient 929] [ 3423.297750] ERRINFO_SERVER_INSUFFICIENT_PRIVILEGES: The user cannot connect to the server due to insufficient access privileges.
10-25-30-549| [ rdpclient 929] [ 3423.297852] LOGON_EX_LOGONERRORS: ErrorNotificationType 0xffffffff, ErrorNotificationData 0x80070005.
10-25-30-549| [ rdpclient 929] [ 3423.297908] rdpclient-connect.cpp ( 3285): -- ERROR -- INTERNAL ERROR. Please, contact WTware tech support.
10-25-30-549| [ rdpclient 929] [ 3423.297985] Receive Disconnect Provider Ultimatum.
10-25-30-549| [ rdpclient 929] [ 3423.298048] Connection rejected by server.
10-25-30-549| ERRINFO_SERVER_INSUFFICIENT_PRIVILEGES (0x00000009)
10-25-30-549| The user cannot connect to the server due
10-25-30-549| to insufficient access privileges.
10-25-30-549| For more details see "Event View" on the server.
10-25-30-549| [ gm] [ 3423.298313] Session is over. Final message: Connection rejected by server.
10-25-30-549| ERRINFO_SERVER_INSUFFICIENT_PRIVILEGES (0x00000009)
10-25-30-549| The user cannot connect to the server due
10-25-30-549| to insufficient access privileges.
10-25-30-549| For more details see "Event View" on the server.
10-25-30-549| [RDP] close kotopipe (n = 0, errno 11).
10-25-30-549| [ pfac] [ 3423.299006] Process pid 929 terminated, status 00000009.
10-25-30-549| [ gm] [ 3483.506324] Run '/sbin/resolver 0xdd69c0 dns [172.26.70.26]', log '', env '', pid ''.
10-25-30-549| [ pfac] [ 3483.506611] Run /sbin/resolver 0xdd69c0 dns [172.26.70.26].
10-25-30-549| [ pfac] [ 3483.506651] Ok, PID 930.
10-25-30-549| [ pfac] [ 3483.508271] Process pid 930 terminated, status 00000000.
10-25-30-549| [ gm] [ 3483.510126] 172.26.70.26 => 172.26.70.26.
10-25-30-549| Connection from wtc.exe at 172.26.70.26.
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Re: ERRINFO_SERVER_INSUFFICIENT_PRIVILEGES

Post by aka »

Everything I know about this error is https://docs.microsoft.com/en-us/opensp ... 32435c248c

Code: Select all

ERRINFO_SERVER_INSUFFICIENT_PRIVILEGES

The user cannot connect to the server due to insufficient access privileges.
Can you access to the same server 172.26.70.26 with same user "jgagne" from windows machine with mstsc.exe?

Direct connection, not via RD Gateway?
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