Touchmonitor iiyama

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wpmuellner
Posts: 4
Joined: Thu Oct 20, 2016 12:23 pm

Touchmonitor iiyama

Postby wpmuellner » Thu Oct 20, 2016 12:46 pm

Hallo aka/WT Support

WTware for raspberry is one of the best Thinclient I ever tested.

I have a USB barcodescanner and a USB RFID Reader connected and they work.

There is only a problem with the touchmonitor iiyama t2435msc-b2.
The touch has no function.
With Raspian Jessie the Touch worked.

In USB he is present:
WTware v.5.4.52
[0] USB ID: 0424:9514, bus ID: 1-1, class: 0x09, subclass: 0x00, Standard Microsystems Corp. SMC9514 Hub
[1] USB ID: 0424:ec00, bus ID: 1-1.1, class: 0xff, subclass: 0x00, Standard Microsystems Corp. SMSC9512/9514 Fast Ethernet Adapter
[2] USB ID: 05e3:0608, bus ID: 1-1.3, class: 0x09, subclass: 0x00, Genesys Logic, Inc. Hub
[3] USB ID: 046d:c050, bus ID: 1-1.4, class: 0x00, subclass: 0x00, Logitech, Inc. RX 250 Optical Mouse
[4] USB ID: 046d:c31c, bus ID: 1-1.5, class: 0x00, subclass: 0x00, Logitech, Inc. Keyboard K120
[5] USB ID: 0596:0535, bus ID: 1-1.3.1, class: 0x00, subclass: 0x00, MicroTouch Systems, Inc.
[6] USB ID: 1bcf:2281, bus ID: 1-1.3.2, class: 0xef, subclass: 0x02, Sunplus Innovation Technology Inc.
[7] USB ID: 1307:0330, bus ID: 1-1.3.3, class: 0x00, subclass: 0x00, Transcend Information, Inc. 63-in-1 Multi-Card Reader/Writer
[8] USB ID: ffff:0035, bus ID: 1-1.3.4, class: 0x00, subclass: 0x00,

Can you help me please.

Wolfgang

aka
SUPPORT
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Posts: 488
Joined: Fri Dec 03, 2004 2:05 pm
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Re: Touchmonitor iiyama

Postby aka » Thu Oct 20, 2016 7:30 pm

Please, send me terminal log file to support@wtware.com
How to create log is here: http://wtware.com/logs.html

wpmuellner
Posts: 4
Joined: Thu Oct 20, 2016 12:23 pm

Re: Touchmonitor iiyama

Postby wpmuellner » Thu Nov 03, 2016 12:26 pm

Hello,
@aka: I have sent you the logfile a few days ago. Is there a solution to the problem.

Here again the logfile:
USB is disconnected and reconnected:

10-03-08-449| [ gm] [ 192.479099] Standby monitor.
10-04-16-856| [ KERNEL] [ 260.888846] usb 1-1.2: USB disconnect, device number 6
10-04-16-906| [ KERNEL] [ 260.888875] usb 1-1.2.1: USB disconnect, device number 7
10-04-16-915| [ KERNEL] [ 260.889983] usb 1-1.2.2: USB disconnect, device number 8
10-04-21-702| [ KERNEL] [ 265.728760] usb 1-1.2: new high-speed USB device number 9 using dwc_otg
10-04-21-797| [ KERNEL] [ 265.830526] usb 1-1.2: New USB device found, idVendor=05e3, idProduct=0608
10-04-21-848| [ KERNEL] [ 265.830549] usb 1-1.2: New USB device strings: Mfr=0, Product=1, SerialNumber=0
10-04-21-856| [ KERNEL] [ 265.830565] usb 1-1.2: Product: USB2.0 Hub
10-04-21-857| [ KERNEL] [ 265.831987] hub 1-1.2:1.0: USB hub found
10-04-21-865| [ KERNEL] [ 265.835141] hub 1-1.2:1.0: 4 ports detected
10-04-22-081| [ KERNEL] [ 266.108753] usb 1-1.2.1: new full-speed USB device number 10 using dwc_otg
10-04-22-190| [ KERNEL] [ 266.223155] usb 1-1.2.1: New USB device found, idVendor=0596, idProduct=0535
10-04-22-240| [ KERNEL] [ 266.223178] usb 1-1.2.1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
10-04-22-248| [ KERNEL] [ 266.223194] usb 1-1.2.1: Product: 3M MicroTouch USB controller
10-04-22-249| [ KERNEL] [ 266.223210] usb 1-1.2.1: Manufacturer: 3M
10-04-22-292| [ KERNEL] [ 266.318772] usb 1-1.2.2: new high-speed USB device number 11 using dwc_otg
10-04-22-717| [ KERNEL] [ 266.750074] usb 1-1.2.2: New USB device found, idVendor=1bcf, idProduct=2281
10-04-22-767| [ KERNEL] [ 266.750100] usb 1-1.2.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
10-04-22-775| [ KERNEL] [ 266.750116] usb 1-1.2.2: Product: SPCA2281 Web Camera
10-04-22-776| [ KERNEL] [ 266.750131] usb 1-1.2.2: Manufacturer: Sunplus IT Co
10-06-19-754| [ KERNEL] [ 383.785224] usb 1-1.2: USB disconnect, device number 9
10-06-19-804| [ KERNEL] [ 383.785255] usb 1-1.2.1: USB disconnect, device number 10
10-06-19-812| [ KERNEL] [ 383.789577] usb 1-1.2.2: USB disconnect, device number 11
10-06-50-974| [ KERNEL] [ 414.998761] usb 1-1.2: new high-speed USB device number 12 using dwc_otg
10-06-51-070| [ KERNEL] [ 415.100480] usb 1-1.2: New USB device found, idVendor=05e3, idProduct=0608
10-06-51-121| [ KERNEL] [ 415.100503] usb 1-1.2: New USB device strings: Mfr=0, Product=1, SerialNumber=0
10-06-51-129| [ KERNEL] [ 415.100519] usb 1-1.2: Product: USB2.0 Hub
10-06-51-130| [ KERNEL] [ 415.101689] hub 1-1.2:1.0: USB hub found
10-06-51-138| [ KERNEL] [ 415.102203] hub 1-1.2:1.0: 4 ports detected
10-06-51-354| [ KERNEL] [ 415.378756] usb 1-1.2.1: new full-speed USB device number 13 using dwc_otg
10-06-51-462| [ KERNEL] [ 415.493432] usb 1-1.2.1: New USB device found, idVendor=0596, idProduct=0535
10-06-51-513| [ KERNEL] [ 415.493455] usb 1-1.2.1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
10-06-51-521| [ KERNEL] [ 415.493471] usb 1-1.2.1: Product: 3M MicroTouch USB controller
10-06-51-522| [ KERNEL] [ 415.493485] usb 1-1.2.1: Manufacturer: 3M
10-06-51-565| [ KERNEL] [ 415.588772] usb 1-1.2.2: new high-speed USB device number 14 using dwc_otg
10-06-51-988| [ KERNEL] [ 416.019291] usb 1-1.2.2: New USB device found, idVendor=1bcf, idProduct=2281
10-06-52-038| [ KERNEL] [ 416.019315] usb 1-1.2.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
10-06-52-046| [ KERNEL] [ 416.019330] usb 1-1.2.2: Product: SPCA2281 Web Camera
10-06-52-047| [ KERNEL] [ 416.019345] usb 1-1.2.2: Manufacturer: Sunplus IT Co
10-07-14-354| [ gm] [ 438.378792] Standby monitor.

aka
SUPPORT
SUPPORT
Posts: 488
Joined: Fri Dec 03, 2004 2:05 pm
Contact:

Re: Touchmonitor iiyama

Postby aka » Thu Nov 03, 2016 4:59 pm

We haven't received your log. Please, resend it. In message Subject field specify work "WTware".
We need full log with connected touchmonitor.

wpmuellner
Posts: 4
Joined: Thu Oct 20, 2016 12:23 pm

Re: Touchmonitor iiyama

Postby wpmuellner » Thu Nov 10, 2016 11:10 am

Thank you aka,
with the new WTware 5.4.56 work the touchmonitor iiyama.

Best regard
Wolfgang

dangermouse
Posts: 1
Joined: Thu Feb 16, 2017 6:20 pm

Re: Touchmonitor iiyama

Postby dangermouse » Thu Feb 16, 2017 6:41 pm

Hi,

we also have a touchscreen from iiyama: T2452MTS-B4

Under WTware 5.4.72 one-finger touch (like mouse) works well, but no multi touch. :(
This model supports two-finger gestures (e.g. wipe picture to left/right or zoom in/out with two fingers).
But under WTware these two finger gestures do not work and I could'nt find any setting to enable two-finger gestures. :?
I also googled a lot but coul'dnt find a solution.

How can we get it to work with WTware?


Regards
dangermouse

aka
SUPPORT
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Posts: 488
Joined: Fri Dec 03, 2004 2:05 pm
Contact:

Re: Touchmonitor iiyama

Postby aka » Thu Feb 16, 2017 8:01 pm

WTware does not support multitouch :(


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