RDS Devices CAL error with WTware

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vincny
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Joined: Tue Nov 01, 2016 9:58 am

RDS Devices CAL error with WTware

Postby vincny » Sun Oct 08, 2017 10:27 am

Hi,

I like enquire anyone using WTware with RDS Devices CAL and is working properly. I keep getting Event ID 1004 telling me:
"The Remote Desktop Session Host server cannot issue a client license. It was unable to issue the license due to a changed (mismatched) client license, insufficient memory, or an internal error. Further details for this problem may have been reported at the client's computer."

I have no problem with User CAL but it was not the right license to apply for the VDI function.

Thanks,
Ken

aka
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Re: RDS Devices CAL error with WTware

Postby aka » Mon Oct 09, 2017 7:29 am

Does it work well with mstsc.exe?

Do you get the same error with other wtware terminals?

http://wtware.com/logs.html

vincny
Posts: 30
Joined: Tue Nov 01, 2016 9:58 am

Re: RDS Devices CAL error with WTware

Postby vincny » Tue Oct 10, 2017 12:34 pm

Hi Aka,

Thanks for the reply, yes it is working on Windows Machine I am able to receive the Devices CAL license.
All the Raspberry device on WTware software are not getting the Device CAL license. With Event Error 1004 mention. :(

Attach is the log capture.

Thanks,
Ken
Attachments
Device-CAL-Licesne-Not-Issue.log
(42.6 KiB) Downloaded 3 times

akatik
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Re: RDS Devices CAL error with WTware

Postby akatik » Wed Oct 11, 2017 8:04 am

There are no errors in the Wtware log you attached. Terminal connects to server.

vincny
Posts: 30
Joined: Tue Nov 01, 2016 9:58 am

Re: RDS Devices CAL error with WTware

Postby vincny » Wed Oct 11, 2017 9:45 am

Hi Akatik,

The connection working now but no license being issue.
I will try again when it generate error from the station.

But I confirm that the error was generated from the terminal server:

"The Remote Desktop Session Host server cannot issue a client license. It was unable to issue the license due to a changed (mismatched) client license, insufficient memory, or an internal error. Further details for this problem may have been reported at the client's computer."

Thanks,
Ken

akatik
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Re: RDS Devices CAL error with WTware

Postby akatik » Thu Oct 12, 2017 6:41 am

vincny wrote:The connection working now but no license being issue.

So it's very userfull, why not?

vincny wrote:But I confirm that the error was generated from the terminal server:
"The Remote Desktop Session Host server cannot issue a client license. It was unable to issue the license due to a changed (mismatched) client license, insufficient memory, or an internal error. Further details for this problem may have been reported at the client's computer."

Where did you see this text?

vincny
Posts: 30
Joined: Tue Nov 01, 2016 9:58 am

Re: RDS Devices CAL error with WTware

Postby vincny » Thu Oct 12, 2017 3:09 pm

Hi Akatik,

After sometime WTware will prompt cannot connect due to license issue.

The log was capture from windows 2012 R2 RDSH server.

Thanks,
Ken

akatik
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Re: RDS Devices CAL error with WTware

Postby akatik » Fri Oct 13, 2017 3:39 pm

And where's the log?


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